Fortune 500 planning department looking for outsourced registration solution

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The Problem

A global professional association offers a rigorous schedule of meetings, but their internal meeting planners are over-worked and understaffed. They need immediate support assistance to ensure the delivery of their meetings.

The Background

A global professional organization has a worldwide membership, with meetings that may be scheduled months or years in advance. The meeting content is often organized by working groups and meeting organizers, but the internal meeting planning staff takes care of the logistics of each event. Due to unanticipated staff turnover, the organization needed immediate support assistance.

The Challenge

Find a meeting registration provider that can extend support seamlessly to the organization's internal meeting planning team.

The Solution

BUZZ Registration quickly developed a plan to support the association's extensive meeting calendar. The association wanted the partner to use its internal email addresses and signatures, and respond to telephone inquiries with customized telephone greetings. To serve their worldwide membership, they wanted a partner who could provide a high degree of service to their meeting organizers and attendees with minimal disruption to the meetings already being planned, and their overall meeting planning process. Today, BUZZ Registration provides complete registration management support, including online registration services, registration website construction, attendee inquiry management, and call center support for hundreds of events annually. Each event receives tailored support services, based on the needs and desires of the meeting organizers. Our fully trained, knowledgeable call center staff addresses the needs of meeting attendees in the same way the professional association would. We also provide on-site support for several meetings each year. We manage multiple events concurrently and work independently with meeting and event organizers to ensure a high-quality, organized meeting experience for the association's members. BUZZ Registration responded rapidly to the client's changing needs. By addressing the client’s immediate registration and support needs, BUZZ Registration improved the quality of each event, streamlined the planning process and allowed meeting planners to focus on core content for each event.

The Results

In this case, the organization provided a high level of support for its meeting organizers without compromising meetings that were already scheduled or in the planning stage. With support from BUZZ Registration, the client's attendees receive the same high level of service they've become accustomed to. In addition, the organization's partnership with BUZZ Registration relieved the enormous pressure on the internal meeting planning staff.

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